Ordering
Ordering shoes on our website is very easy: simply follow the steps below.
- When you find an item in our web store that you would like to order, first select your size and colour. Add the item to your shopping cart and then choose whether you want to continue shopping or go to the checkout.
- Once you have finished shopping, click on the shopping cart icon in the top right corner of your screen. Review your shopping cart and then click on ‘Pay’. You will now be asked if you are a Wolky customer.
- If you have purchased items from Wolky before, enter your login details. Your information will then be filled in automatically, making ordering quicker and easier. If you haven’t shopped with us before, you can choose to create an account or check out as a guest.
- Fill in the details required to place your order. The payment screen will open. Select your preferred method of payment and follow the steps to pay and complete your order.
- You will then receive an e-mail from us confirming your order.
If you’re having trouble placing an order online, we recommend trying a different browser or device. If the issue persists, please contact our customer service department for assistance. While we cannot take orders over the phone or via email for security reasons, we’re happy to help troubleshoot any issues you may be experiencing.
After the payment has been processed and the order is placed, you will receive an order confirmation via email within a few minutes. Please note that this email may end up in your spam folder, so be sure to check there as well!
Unfortunately, it is not possible to add an item once your order has been paid for and placed. Want to order something else? Please place a new order, and we’ll process it as quickly as possible!
Visit our Canadian online store at www.wolky.ca to shop in Canada, with free shipping and returns included!
You can buy Wolky shoes right here on our official webshop—but we’re also available in select retail stores across the US if you prefer to try them on in person.
No, you don’t need an account to place an order. You’re welcome to check out as a guest—quick, simple, and no strings attached.
Payment
Wolky uses a secure server to ensure that your payment details are properly protected. You can securely complete your purchase using a credit card or PayPal at checkout.
Unfortunately, we can not accept orders over the phone or via email—all orders must be placed directly through our website to maintain security and accuracy. If you experience any issues with payment, our customer service team is happy to assist you.
You can securely complete your purchase using a credit card or PayPal at checkout.
Shipping and returns
Shipping is free of charge for shipments within the United States of America excluding the region: Virgin Islands. In the rare case that shipping and handling charges exceed the amount shown, we will notify you. The state or province may require tax to be applied to shipping and handling charges.
Your order will normally be delivered within 1 to 7 business days. Do you have other wishes regarding the delivery time of your package? Please let us know and we will take this into account. If items are unexpectedly out of stock, we will contact you. Availability of the items depends on the stock in our stores and warehouse. If you have ordered two or more items, it is possible that your order will be delivered in parts when one of the shoes you have ordered, came with an extended delivery time.
By default, all parcels within the United States of America are transported with UPS. In some cases we will use another carrier to speed up the delivery time.
Contact us as soon as possible by phone and we will do our best to rectify the problem in time.
Visit our Canadian online store at www.wolky.ca to shop in Canada, with free shipping and returns included!
Shoes must only be worn inside and returned within 30 days of purchase. Customers from the United States of America can return shoes free of charge via UPS by filling out the form in the link below.
Unfortunately, the free return procedure does not apply for returns from anywhere else than the United States of America. If you wish to return your order (or part of it) from outside the USA, then you will need to pay postage.
If you change your mind, you can return your items within 30 days of receiving them.
Customers from the United States of America can return shoes free of charge via UPS by using the label you’ll receive in your inbox.
Unfortunately, the free return procedure does not apply for returns outside the United States of America. If you wish to return your order (or part of it) from outside the USA, you will need to pay for the postage.
Maintenance and warranty
All Wolkys are guaranteed against material and manufacturing defects. This does not affect your statutory rights. This statutory guarantee means that a product must be or do what the consumer can reasonably expect it to be or do. Some products also have a manufacturer’s warranty. This warranty does not affect your statutory rights. Wolky guarantees the quality and suitability of all the products it sells. You can expect every one of our models to be durable and comfortable to walk in. If you believe that there is something wrong with an item purchased from Wolky, please do not hesitate to contact us. You will receive a detailed reply to all questions and complaints within one working day. Whatever the situation, we strive for 100% customer satisfaction so we will always find an appropriate solution.
Wolky shoes come with a one-year warranty against manufacturing defects. Just make sure to keep your receipt handy—it’s your ticket for any claims within that period.
Please note:
Sale items are not eligible for warranty coverage.
We’re so sorry to hear that. Quality is something we take very seriously, and your shoes should absolutely meet the high standards Wolky is known for.
If you’ve received a faulty or damaged pair, please contact our customer service team as soon as possible. Here’s what we’ll need to help you quickly:
A clear description of the issue
Your order number or proof of purchase
A few clear photos of the problem area(s)
You can reach us via email or through the contact form on our website. Once we receive your information, we’ll review the issue and work with you on the next steps—whether that’s a replacement, repair, or refund.
Advice
We would be happy to help you find the pair of shoes that’s perfect for you. If you have any questions on the fit, the materials or the size, our customer service is always happy to help. You can reach us by phone, e-mail or WhatsApp, or you can ask your question on social media. See our contact page for all the ways to contact us.
It’s no secret that if you look after your shoes properly, they will last much longer. Our web store has a wide range of shoe care products that will help you extend the life of your shoes. We have our own Wolky All Protect spray, and we also recommend Collonil products. Here you’ll find all our recommendations for caring for your shoes – whatever the material. When you add shoes to your shopping cart, we will suggest a range of shoe care products suitable for the shoes you are ordering. Luckily, our customer service team knows all there is to know about caring for your shoes. So get in touch and we’ll be happy to help.
Click here for the shoe size conversion table from European sizes to UK or USA sizes.
You’ll find details of the heel height in the product description of each shoe. For boots, the shaft circumference and shaft height are also stated. All women’s models are measured on size 38 (5); for men’s models we use size 42 (8). These measurements should be regarded as a guide to help you work out your size and may differ upwards or downwards, depending on the size.
Measuring the heel height
Measure at the back of the shoe, from the point where the heel touches the ground to the point where the heel joins the base of the shoe. Be careful when measuring shoes with a recessed heel, as they are designed to look higher than they actually are. The actual height of the heel is stated in the product description. Models with a recessed heel are identified as such in the description.
Measuring the shaft height
To determine where the boot ends below the knee, you measure the shaft height. The shaft is the upper part of the boot, from the ankle to the top edge. The shaft height is always measured at the back of the boot. Start at the top edge of the heel and measure right up to the highest point at the back of the boot. The heel is never included in this measurement.
Measuring the shaft circumference
The circumference of the shaft is measured at the top edge of the boot. Note that the measurement depends on the material or finish of the boot. If the boot is made with an elastic panel, it will stretch at the shaft. This is not taken into account in the circumference size and means that there may be some extra room.
Measuring the shaft width
To measure the shaft width, we measure the shaft at the point where the circumference is largest. For mid-height and long boots, this is generally at the widest part of the calf.
Yes, most Wolky shoes fit true to size. Because our shoes are designed with high-quality materials and built-in support features like contoured footbeds and cushioned insoles, the fit may feel a bit more structured than less supportive shoes.
A few things to keep in mind:
If you wear orthotics, look for models with removable insoles.
If you’re between sizes, we generally recommend sizing up.
Many of our sandals are fully adjustable, which helps achieve a perfect fit.
We get it—ordering shoes online can be tricky. The good news? Wolky shoes are designed to offer a consistent fit, and most styles run true to size. To help you find your perfect match, here are a few tips:
- Look at the fit description on the product page. Each shoe has its own detailed fit notes—whether it runs roomy, has adjustable features, or is great for wider feet. That’s the best place to start.
Consider your foot shape. If you have a high instep, wide feet, or wear orthotics, look for styles with adjustable features or removable footbeds.
- Check our size chart. We provide detailed sizing info, including US and EU conversions, so you can be sure you’re selecting the right size.
Wolky&Me account
Wolky&Me is Wolky’s online loyalty program. As a Wolky&Me member, you have an account with Wolky where you can stay up-to-date with your latest orders. You can track all your orders, update your personal information, and quickly initiate returns. But that’s not all: you also automatically earn points with every purchase you make online and in-store! These points turn into store credits over time!
Activating a Wolky&Me account
You can easily sign up for a Wolky&Me account. Go to: wolky.com/my-account. Enter your details and click on the “register” button. Within a few minutes, you’ll receive an email from Wolky containing a verification code. Note! This email may also be automatically sent to your spam folder. Always check there too. Then manually enter this code on the website. From now on, you’ll automatically earn points with every purchase you make at Wolky!
If you’re having trouble logging in and you already have an account with Wolky, try refreshing the page to try again.
Forgot your password? No problem. Reset your password easily by going to this link: wolky.com/my-account/forgot-password/. Enter your email address and you’ll receive a password reset email from Wolky within a few minutes. Keep in mind that the email may also end up in your spam folder. We recommend waiting at least 10 minutes before trying to reset again.
Didn’t receive an email? Or something isn’t working? Contact our customer service.
You can easily update your address details. Go to your Wolky&Me account and click on “my information”. Here you’ll see your personal data and billing address. Then click on the blue button “change data” to modify your details. Don’t forget to click “save”!
Once you have an account, you automatically earn Wolky&Me points from your first purchase. For every dollar spent ($1) in our webshop, you receive a Wolky&Me loyalty point.
Upon reaching 200 points, your points will automatically convert to a $10 online shopping credit after 30 days. This credit is valid for one year and can be used on all products in our webshop. You can indicate whether to use your credit during checkout on the website.
Find out more about earning points on our Wolky&Me information page.
Want to use your shopping credit? You can! After reaching 200 points, your points will automatically convert to $10 dollars in online shopping credit after 30 days. You’ll also receive an email notification. This credit is valid for one year and can be spent on all products in our webshop.
In your Wolky&Me account, you’ll see a current overview of your accumulated points. Once you’ve placed your order in the shopping cart, at the step “payment details”, you’ll be asked if you want to use your shopping credit. You can easily check this option. Of course, you can also save up your credit for your next purchase.
Need further assistance? Or have another question? Contact customer service.
In your Wolky&Me account, you can see exactly how many points you’ve earned. Go to your Wolky&Me account and click on “my storecredit”. Here you’ll see your accumulated points. Upon reaching 200 points, your points will automatically convert into $10 dollars of online shopping credit after 30 days. This credit is valid for one year and can be used on all products in our webshop.
After reaching 200 Wolky&Me points, your points will convert into $10 dollars of shopping credit after 30 days. We implement a 30-day period because within this time frame, you still have the right to return your shoes. If you keep the shoes, thus accumulating more than 200 points in your account, you’re guaranteed to receive the $10 dollars worth of shopping credit after 30 days. You then have one year to use it.
How to spot fraud
You can safely and confidently order Wolky shoes from our official website: wolky.com. Our checkout process takes place on a secure payment page, where you can safely enter your payment details. Prefer to pay after delivery? No problem! We offer the option to pay later using PayPal Pay Later, so you can be sure your shoes are delivered before you’re charged. Still have questions? Our customer service team is always happy to help.
You can also shop safely at trusted Wolky retailers. We’ve listed all our official dealers on this page — complete with links to their websites. If you click through from our site to a dealer’s site, you’ll land on the right page, no detours.
Scam sites can be tricky. They often copy the look and feel of legitimate stores — using brand names, photos, and even layouts that seem real. So how can you tell if a site is trustworthy? Here are some helpful tips:
Compare prices – If a site is offering huge discounts (think: 50% off the entire Wolky collection), that’s a major red flag. If it sounds too good to be true, it probably is.
Check the URL – Always make sure the site uses a secure SSL connection. Look for the little lock icon next to the web address in your browser.
Look for trustworthy certifications – Reputable stores display clickable quality marks or trust badges. Be sure the badge links to a real certificate.
Pay attention to the website text – Scam sites often have strange phrasing, poor grammar, or just don’t feel polished.
Review payment options – Real webshops offer multiple ways to pay, including buy-now-pay-later. Be cautious if you’re forced to pay everything upfront by bank transfer only.
Read customer reviews – A quick Google search can tell you a lot. If there are warning stories about a seller, you’ll find them!
Check the contact info – Is it hard to find? Does the phone number or email look sketchy? Then it’s time to close that tab.
Still unsure about a website? No worries — reach out to our customer service team. We’re here to check it for you.
If you’re unsure whether another online store is an official Wolky seller, shoot us an email (service@wolky.com). We’ll happily help you verify it before you place your order — better safe than sorry!
Good choice!
These shoes are of excellent quality. With proper care, they'll stay beautiful for a long time – sustainable for the planet and smart for your wallet. Our maintenance tips: